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Healthc Inform Res > Volume 15(4); 2009 > Article
Journal of Korean Society of Medical Informatics 2009;15(4):373-379.
DOI: https://doi.org/10.4258/jksmi.2009.15.4.373    Published online December 31, 2009.
Comparison of Physicians' and Patients' Perception on the Effect of Internet Health Information
Jeongeun Kim1,2, Sunyoung Lee3, Sunyoung Park4, Meihua Piao1, Jeeyoung Joo3, Sukwha Kim5
1College of Nursing, Seoul National University, Korea.
2Research Institute of Nursing Science, Seoul National University, Korea.
3Pediatric Nursing Service, Seoul National University Hospital, Korea.
4QA Team, Seoul National University Hospital, Korea.
5Department of Plastic Surgery, College of Medicine, Seoul National University, Korea.
Correspondence:  Sunyoung Lee,
Received: 13 January 2009

Objective: To determine the differences between the patient's and physicians' views of the effects of internet health information on the physician-patient relationship.

Methods: An online survey was carried out with 25 items developed by revising the questionnaire of Direct-to-Consumer Advertising to accommodate the internet health information. The respondents were 671 patients who were active participants in online patient communities and 493 physicians who were the professors of medical schools and practicing physicians.

Results: Most of the patients were positive toward the Internet Health Information saying that it gives them advice from a doctor with self-confidence, allows them to follow their doctor's directions well, obtain more medical treatment after retrieving the information, etc. In contrast, physicians perceived that the internet health information may have variety of negative effects, such as increasing the healthcare cost, unnecessary clinic visits and undermining of the doctor-patient relationship. There were significant differences in the perspectives between the physicians and patients.

Conclusion: It will be necessary to ensure experts provide internet health information, which will have beneficial effects on the quality of care, physician-patient relationship, and health service utilization.

Key Words: Internet Health Information, Physician-Patient Relationship, Patients Perception


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